Senate Bill 6329 creates a new chapter in Title 80 RCW called the "broadband resiliency, public safety, and quality act" and establishes a new regulatory regime for broadband and interconnected VoIP service. It authorizes the Washington utilities and transportation commission (UTC) to oversee internet service providers (ISPs) separately from traditional telecommunications companies, requires the UTC to adopt rules governing broadband and VoIP quality, reliability, and resiliency (including infrastructure resiliency, outage reporting, network maintenance, emergency preparedness, power backup, customer service standards, latency/jitter/packet loss standards, and data collection), and gives the UTC authority to audit or evaluate providers, order remedial actions if standards are not met, and begin annual reporting to legislative committees starting July 1, 2027. The bill creates specific service performance standards and automatic customer remedies: ISPs must complete service orders within five business days or pay an automatic credit of $5 per day beginning on the sixth day, and must restore outages within 24 hours or pay an automatic credit equal to 1/30th of the service's monthly bill per day per access line for each day beyond 24 hours. ISPs must publish rate and service schedules, file monthly service-order reports with the UTC, and submit an annual sworn intrastate gross revenue statement and a regulatory fee (0.1% on the first $50,000 and 0.4% on revenue above $50,000), with a 2% late fee and 1% per month interest on delinquent fees. The act amends RCW 80.01.040 and RCW 80.04.010 to explicitly include broadband regulation and to add or revise numerous definitions (including broadband service, ISP, latency, jitter, packet loss, and VoIP), clarifies that "telecommunications" does not include broadband as defined in this act, and excludes ISPs subject to sections 2–7 from the statutory category "telecommunications company." The bill also includes separate definitions and provisions related to thermal energy networks and company classifications, including a prohibition on thermal energy networks relying on combustion except for emergency backup and thresholds for water and wastewater company jurisdiction. Important context is missing from the extracted text: the full text and numbering of the new chapter (sections 1–8 are referenced but not all content is shown), the completed amendments to RCW 80.04.010 (some definitions are cut off), any statutory effective date, detailed timelines or procedures for UTC rule adoption and enforcement beyond the automatic customer credits, appeal or penalty processes, and potential interactions with federal law or fiscal impact statements.

If enacted, the utilities and transportation commission would start treating internet and VoIP providers like regulated services with enforceable quality and resiliency standards, require providers to post rates and contract terms publicly, and give customers automatic bill credits when service orders or outages miss firm deadlines (five business days for orders, 24 hours for outages). Providers would also submit monthly service-order reports, file annual sworn intrastate revenue statements and pay a small assessment (0.1% on the first $50,000, 0.4% above), and face audits and remedial orders if they fail to meet new standards; the commission must begin reporting to the legislature on progress by July 1, 2027. The parties most affected are residential and business ISPs and VoIP vendors, who will likely face new compliance and reporting costs, potential liability from audits and remedial actions, and routine customer credits that reduce revenue when performance standards are missed; the UTC will take on added rulemaking, oversight, and reporting responsibilities. Consumers should see clearer service expectations and faster remedies, while the bill leaves open key details such as the timing and content of commission rules, exact exemption criteria, and how state requirements will interact with federal law.